Returns and Cancellations

What is your refund policy?

We offer a 30-day money back guarantee for all products including Gear Store apparel.

Refunds are not available for GeForce NOW memberships, but you can cancel your membership at any time. You will continue to have access to GeForce NOW until the end of your current billing cycle. You can cancel your membership on your SHIELD device under GeForce NOW > Settings > Billing.

You can obtain a refund for GeForce NOW games purchased from our store for up to two hours after a purchase by contacting Customer Service.

Still more questions? Back to Main Help Page

How do I cancel my Pre Order?

Your pre-order purchase can be cancelled if it has not been shipped. To request cancellation of pre-order items please contact our customer service department using the Web support form and select "Cancel an order or item" as the subject. You will be notified when the order is shipped. If your order has shipped, you will not be able to cancel your order. If you would like to return the item once you have received it, please see the instructions for Returns. You can also look up your order to view the shipping status of your order.

Still more questions? Back to Main Help Page

How do I cancel my order?

Orders for in-stock items are sent to our warehouse for shipping immediately after you place the order, therefore, in-stock items cannot be canceled.

To request cancellation of backordered items, please contact our customer service department using the Web support form and select "Cancel an order or item" as the subject.

Still more questions? Back to Main Help Page

How do I request a refund?
To obtain a refund for a digital download please click here.

To obtain a refund for a physical product purchased online, you need to email Customer Service to request a refund.

Still more questions? Back to Main Help Page

When will the credit appear on my card?
Your refund credit will appear on your card within 10 - 15 business days of us receiving your returned product in our warehouse.

Still more questions? Back to Main Help Page

X
This YouTube Red 3 month trial promotion is only open to participants in the United States who activate a NVIDIA Android TV device between September 28, 2017 and December 31, 2017. Offer only available to customers who are not current YouTube Red or Google Play Music subscribers, have not been YouTube Red or Google Play Music subscribers nor participated in a YouTube Red or Google Play Music trial in the past 12 months. Offer must be redeemed by January 31, 2018. Valid form of payment required at sign-up but will not be charged until the trial period expires. At the end of the trial period, you will be automatically charged the standard subscription price, currently $9.99 per month. You can cancel your trial at no charge at any time before the trial is over. Offer requires a Google account. Full terms here: https://www.youtube.com/red