Order Information

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What payment methods do you accept?
We accept all major credit/debit cards and PayPal.

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When will my credit/debit card be charged?
  • Physical Products

    If you have placed an order for a physical product, we will not bill you until your product(s), including backordered or preordered items, are actually shipped. If your items are shipped separately, you will be billed each time an item is shipped.


    If you have placed a preorder for physical products, your credit/debit card will not be charged until the product ships. However, a temporary authorization for a nominal amount may appear on your online statement as a "pending transaction" and may not reflect price reductions made during the preorder period. This temporary authorization is used to validate the credit card used to purchase your product. Prior to shipment of a preordered product, we will process an authorization transaction against your credit/debit card to ensure sufficient funds are still available. When your preordered product ships from the warehouse, your credit/debit card will be charged the final price of the product.


    If using PayPal as your payment method, you will be charged immediately.


  • Downloadable Products

    If you have purchased downloadable products, your credit/debit card will be charged when you place your order.


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How will the charge show up on my credit/debit card?
The charge will appear on your credit card as: "DRI*NVIDIA Store"

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Do I have to pay sales tax/VAT?
Depending on the order, sales tax may be calculated and charged. Any sales tax charged will be indicated once your billing and/or shipping address have been entered during checkout. The price indicated includes anticipated VAT that we will collect from you based on information you make available to us. The total price may change during the course of the shopping session depending on a number of factors. However, you will have the opportunity to review the final price we will charge before you submit your order. A national VAT rate will be applied on physical goods for customers based in EU countries. This VAT may not be shown as a separate charge during checkout and may instead be included in the product price (VAT inclusive pricing). If you are based in the EU and are purchasing for a company registered for VAT, you may not have to pay VAT on your purchase. Please enter your VAT exemption number when prompted during the purchase process. To be prompted for a VAT exemption number, be sure to enter a Company Name when entering your billing information. When your VAT exemption number has been validated, your VAT will be automatically updated to zero, if applicable. In the event that your order does not qualify for VAT exemption, we will not be able to remove this charge from the order. Tax-exempt individuals and entities in the United States can request a refund of the tax paid on an order. We will need a copy of your tax-exempt certificate and the billing or shipping address on the order must match the address on the certificate. You can send a copy of your certificate, with order number or invoice to cstaxexemptions@digitalriver.com.

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How do I enter a shipping address?
If you ordered a physical product, a shipping information page will be presented where you can enter a separate shipping address and the shipping method can be chosen.

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Why are you not accepting my credit/debit card?
There are many reasons for a failed credit/debit card transaction. Your card may have expired or reached its limit, either on our end or your bank's end, or it may have encountered a machine error. If you do have problems, you can contact Customer Service 24 hours a day, 7 days a week. Please provide them any error message numbers you may have received, as well as the order number from the shopping cart.

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How do I start a new order?
You can start a new order simply by clicking the following link.

Start a New Order

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I need help with an order I placed with another retailer.
We regret that the NVIDIA Online Store is only able to assist with purchases made through our store. The retailer you originally ordered from will be able to assist you with any issues related to the purchase process.

If you need technical or warranty support for NVIDIA products, please reach out to the NVIDIA Customer Care team.

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This YouTube Red 3 month trial promotion is only open to participants in the United States who activate a NVIDIA Android TV device between September 28, 2017 and December 31, 2017. Offer only available to customers who are not current YouTube Red or Google Play Music subscribers, have not been YouTube Red or Google Play Music subscribers nor participated in a YouTube Red or Google Play Music trial in the past 12 months. Offer must be redeemed by January 31, 2018. Valid form of payment required at sign-up but will not be charged until the trial period expires. At the end of the trial period, you will be automatically charged the standard subscription price, currently $9.99 per month. You can cancel your trial at no charge at any time before the trial is over. Offer requires a Google account. Full terms here: https://www.youtube.com/red